A mum says her daughter was driven to killing herself after her face-to-face counselling sessions were cancelled at the beginning of pandemic, letting her daughter down.
Georgia Gallaway, 19, saw her mental health down-spiral after receiving news that her counselling sessions had been replaced by telephone counselling, as the UK prepared to enter lockdown.
The teen, who suffered from mental illness for many years, committed suicide in July after trying adapting to life in lockdown.
Although she attempted to pursue the sessions over the phone, Georgia struggled to open up to a stranger.
Sophie Alway, Georgia's grieving mother, explained very little help was provided, adding: "Because of lockdown, any help she could get was over the phone.
"But like many teenagers, Georgia really struggled with talking at all, let alone on the phone to a stranger she couldn't see."
Georgia had been the victim of bullying at school, but her family remain unsure when her mental struggles really began.
Reminiscing her daughter’s bubbly personality, she added: “Georgia was the funniest person you could meet, she would do little dance routines constantly and was always trying to make people laugh.
“So many people have come forward since she’s died to tell me how she helped them through hard time. But she never really confided in anyone about her.”
Lockdown restrictions only allowed for a few family members and friends to attend Georgia’s funeral. Her parents are therefore hoping to celebrate their daughter’s life properly on October 30 - the date which would have marked her 20th birthday.
Any extra funds raised by the family will go to a charity raising awareness of suicide among young people and campaigns for change.
Sophie found it difficult to keep abreast with how her daughter was feeling after she turned 18.
Since her daughter's death, she's launched a campaign to try to stop other young girls like Georgia falling through the net.
She hopes her support group will be a safe place where young girls can come and talk, or not talk, while being around others that have similar feeling that will make them realise they are not alone.
An online donation page has been set up to raise money for an event for Georgia, with any funds left over going to a charity that raises awareness of suicide among young people and campaigns for change.
They have already smashed the initial £4,000 target within the first four days.
Sarah Brandwood, who set up the group alongside another family friend Carly Geach, said: "Georgia was the most beautiful girl, with a massive smile and an infectious laugh.
"She brightened up everyone's day mostly being a total clown! She was always dancing and making others smile, caring and protective of her loved ones.
"Unfortunately, she couldn't see how beautiful she was, and she fought a battle every day unable to see those qualities.
"She hated everything about herself from the inside out, which made her feel as though people only pretended to like her; she felt unworthy, and unlovable and always needed reassurance."
To donate, visit: www.gofundme.com/f/georgia039s-storyE